Customer Care Associate

Are you motivated by solving problems and providing extraordinary customer experience to those around you? Do you enjoy making a meaningful difference in the lives of customers? As a Customer Care Associate, you serve as the face and voice of the TE brand. Our servicing philosophy puts your passion to serve -and your personality- at the center of every customer interaction; creating an opportunity to deliver value to our customers while deepening relationships within our company.

 

TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with TE Connectivity, solving customer issues, while celebrating their value to us.

What you will be doing:

As a Customer Care Associate a typical day may include:

  • Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment.
  • Growing and nurturing customer relationships on every interaction that results in measurable customer value.
  • Offering custom solutions that benefit the customer.
  • Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary.
  • Committing to being part of the solution when faced with a challenge.
  • Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.
  • Reacting positively to changing business conditions by proving to be flexible and adaptable.
     

Click here for a day in the Life At TE

What your background should look like:

  • High school degree required
  • Customer care experience, manufacturing environment preferred
  • Experienced with Microsoft Office tools

Work Location:

This position is located in Middletown, PA.

 

What TE Connectivity offers:

The amenities at our Middletown, PA campus enable our associates to collaborate, create and relax.   Some of our on-campus benefits include:

 

  • Full service cafeteria including food truck options
  • Huddle seating throughout the campus to collaborate and connect
  • Outdoor Patios
  • Full Fitness Center 
  • Walking trails
  • Electric Vehicle charging stations
  • Employee Resource Committees
  • Volunteer groups

About TE Connectivity:

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

About the Business Unit: 
TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

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Location: 

Middletown, PA, US, 17105

Alternative Locations: 
Education Experience:  High School or Equivalent
Travel:  10% to 25%


Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg

Job Segment: Engineer, Logistics, Supply, Design Engineer, Customer Service, Engineering, Operations

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