Customer Service Associate

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Application Tooling, the oldest division of TE Connectivity, is credited with the invention of the first solderless crimp hand tool first developed in 1941, and is an integral component of the TE’s value proposition today. Our goal is to provide our customers with high quality, innovative products and services that drive speed, flexibility and value. To achieve these goals, it starts with creating a world-class team of professionals dedicated to delivering excellence. With 26 manufacturing and distribution centers worldwide, Application Tooling is truly a global supplier of tooling solutions. From the very hand tool for the US Military through automated tooling solutions for major automotive customers like GM and Ford, TE’s Application Tooling division has been making innovative, specialized tooling for wire harness and PC board manufacturers for more than seven decades. Whether you are connecting a wire to a terminal or a terminal to a PC board, making a reliable electrical connection requires highly engineered tools. Simply put, TE Connectivity is the original pioneer and developer of electrical connections – and today continues to lead with tomorrow’s innovation, not imitation!

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

  • Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
  • Grow and nurture customer relationships on every interaction that results in measurable customer value
  • Offer custom solutions that benefit the customer
  • Communicate via various channels such as telephone, email and chat with customers and internal support areas.
  • Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests
  • React positively to changing business conditions by proving to be flexible and adaptable
  • Provides pre-sales and post-sales operational support.
  • Manages order fulfilment.
  • Researches customer/order issues, and delivers solutions working with internal departments
  • Facilitates product and sales information flow
  • Drives sales operations process improvements
  • Serves as interface for order status, handles order escalation and material management.
  • Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal and knowledge of CRM tools (SFDC) 
  • Track Shipments details of Customer orders
  • Attend Customer calls and provide an update for their orders/schedules and any open queries

Experience/Skills Required:

  • 3 Year experience in Customer Service/ Sales support roles
  • Excellent written and verbal communication skills
  • Should be self-driven and Customer centric
  • Working knowledge of Microsoft Office Suite programs
  • Ability to work in a shift-based environment
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Demonstrated consultative experience, ability to influence, resourcefulness
  • Energized by a desire to help and connect with people

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

Middletown, PA, US, 17057

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  None


Nearest Major Market: Harrisburg

Job Segment: Electrical, Engineer, Developer, ERP, Customer Service, Engineering, Technology

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