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CUSTOMER SERVICE SPECIALIST II


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

  • Japanese high fluency in reading and writing, English business level 
  • Bachelor's degree
  • Knowledge and management of databases: Excel formulas
  • Management of service situations to meet customer needs
  • Handling of personal or professional negotiation situations
     

Work conditions

Salary
* Salary will depend on experience, abilities and skills
Non-managerial staff: Annual income of 5 million yen or more 


Working hours
Standard working hours: 8:30 to 17:00 (lunch break: 45 minutes)
Flex work available (core time: 10:00 - 15:00)
 

Benefits
Salary increase once a year, bonus twice a year, overtime allowance (for non-managerial employees, paid separately according to overtime hours), meal allowance, company insurance, transportation expenses, retirement allowance, property accumulation savings system, condolence allowance, accommodation subsidies, scholarships, and employee cafeteria

 

Holidays
Complete weekend system (Saturdays and Sundays), summer / year-end and New Year holidays, paid holidays, injury and illness holidays, annual holidays 129 to 131 days (according to the calendar), condolence holidays, birthday holidays, anniversary, refreshment holidays, Clear leave, prenatal / postnatal leave, childcare leave, nursing care leave

 

Second-hand smoker prevention measures
Non-smoking indoors, separate smoking space available 

Location

Main office(Mizonokuchi, Takatsu district, Kawasaki city, Kanagawa prefecture)

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

EOE, Including Disability/Vets

Location: 

Kawasaki, 14, JP, 213-0011

City:  Kawasaki
State:  14
Country/Region:  JP
Travel:  Less than 10%
Requisition ID:  79062
Alternative Locations: 
Function:  Customer Service


Job Segment: Developer, Web Design, Pre-Sales, Customer Service, Technology, Creative, Sales

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