Aero Team - Customer Service Representative with German
Job Overview
Job Description:
Responsabilities:
• Be the primary interface on a day-to-day basis with direct account responsibility for customers based in France
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
• Proactively perform quote follow up
Qualification:
• Excellent interpersonal skills and telephone manner
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Ability to work in multi-cultural/multi-functional/multi-location) teams, as well as alone
• Have an organised/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
• Experience using SAP would be preferable
• 2-3 years working in a comparable industrial Customer Service environment
• Fluent in German
• Very good English skills
We Offer:
• Work in a team where a good atmosphere and team spirit is one of greatest values,
• Private medical healthcare for you and your family,
• Attractive package of extra benefits of your choosing,
• Fresh fruits and delicious coffee,
• Flexible working hours,
• Possibilty to work from home or from the office,
• Modern and comfortable office with chill out zone.
Competencies
KRAKOW, MA, PL, 30-552
Job Segment:
Pre-Sales, Customer Service Representative, Network, Sales, Bilingual, Customer Service, Technology