Aero Team - Customer Service Representative with German

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Description:

Responsabilities:
•    Be the primary interface on a day-to-day basis with direct account responsibility for customers based in France
•    Carry out contract reviews on orders/schedules and process in the SAP system
•    Progress/expedite orders as requested
•    Process request for quotations
•    Process customer returns
•    Investigate credit and debit requests and queries to issue credit/debit as necessary
•    Have regular reviews with your account base to discuss OTD, backlog and other general support issues
•    Review, action and issue all relevant order related reports
•    Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
•    Proactively perform quote follow up

 

Qualification:
•    Excellent interpersonal skills and telephone manner
•    Ability to communicate with customers and people at all levels of the organisation
•    Proactive and flexible attitude as a team member
•    Ability to work in multi-cultural/multi-functional/multi-location) teams, as well as alone
•    Have an organised/methodical way of working accurately with an eye for detail
•    Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
•    Experience using SAP would be preferable
•    2-3 years working in a comparable industrial Customer Service environment
•    Fluent in German 
•    Very good English skills

 

We Offer:
•    Work in a team where a good atmosphere and team spirit is one of greatest values,
•    Private medical healthcare for you and your family,
•    Attractive package of extra benefits of your choosing,
•    Fresh fruits and delicious coffee,
•    Flexible working hours,
•    Possibilty to work from home or from the office,
•    Modern and comfortable office with chill out zone.

Competencies