Customer Care Associate

Function:  CUSTOMER SERVICE
Requisition ID:  20741
Location:  Fuquay - Varina, NC, US, 27526
Alternative Locations: 
Education Experience:  High School or Equivalent
Employment Experience:  1-3 years
Travel:  None

Company Information

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today's increasingly connected world. We collaborate with engineers to transform their concepts into creations - redefining what's possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS - www.TE.com.


TE's Energy business unit, part of the Industrial Solutions segment, offers a wide range of reliable and cost-effective products for the electrical power industry. Our position as a leading supplier of electrical components enables us to design next-generation products. For over 60 years, we have worked closely with our customers around the globe to develop innovative solutions to ever-changing challenges, known under names such as Axicom, Crompton Instruments and Simel. Some of the industries that we serve include energy generation, distribution, and transmission.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

TE Connectivity has a Customer Care Associste position available within the Energy business unit (BU) of the Industrial Solutions organization. The successful candidate must have strong time management skills with an emphasis on professionalism, flexibility and a dedicated sales and service orientation.

Responsibilities:

•Manage and address all customer inquiries for price, delivery, product and any other additional requirements
•Interface daily with internal and external contacts
•Capture sales opportunities utilizing TE resources and leveraging our Customer relationships
•Order management: entry, communication, expediting, returns, and coordination with planning
•Work with a team of specialists to manage territory in conjunction with outside sales
•Provide technical support for Energy products including competitive cross referencing
•Support outside Sales/Manage Customer relations
•Communicate with all team members regarding any concerns or changes to accounts or industry
•Address issues and represent Area Sales Managers and customers within the plant
•Perform other duties as assigned

 
Qualifications:

•HS, BS in business related discipline or equivalent experience preferred
•At least 1-3 years of prior inside/outside sales experience desirable
•Experience with SAP preferred
•Technical experience in energy/electrical power industry is preferred
•Effective communication skills and ability to work as part of a team as well as function independently is required
•Proficiency in MS Office
•Experience in Salesforce.com desirable
•Fully bilingual, fluency in Spanish & English is preferred

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation
  • Business Acumen
  • Communication
  • Computer Skills
  • Customer Focus
  • Customer Service
  • Job Knowledge
  • Priority Setting
  • Product Knowledge
  • Sales Skills
  • Sense of Urgency
  • Time Management

 


Nearest Major Market: Raleigh

Job Segment: ERP, Electrical, Outside Sales, SAP, Customer Service, Technology, Engineering, Sales

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