Manager, Digital Commerce Strategy

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

Job Overview

TE Connectivity's Digital Platforms & Operations teams understand TE’s business and digital strategies to optimize our sales and marketing automation processes to define, implement, manage, and optimize TE’s online commerce capabilities and services, digital platforms and processes (e.g., te.com, E-Commerce, SMA, CRM, Salesforce.com, Eloqua, SFDC, AEM, etc.). They collaborate with others regarding data standards and resolve issues that may impact marketing automation activities and with IT to help them understand the business requirements that determine the analysis and design of effective technical solutions. They monitor features and functionalities to enhance capabilities; ensure quality of releases, testing and validating that the requirements are met. Being a member of these teams requires thorough knowledge of marketing automation principles and practices and advanced knowledge of campaign set-up and management, form development and management, segment management, reporting, contact and content management and lead.

Responsibilities & Qualifications

Responsibilities

  • Define digital commerce product roadmap for digital capabilities in support of an omni-channel customer experience.
  • Leverage expert-level knowledge of digital B2B customer needs to strategically evolve our user experience and functionality.
  • Serve as the subject matter expert on commerce, providing analysis of existing functionality, benchmarking competitors, and providing insights to best practices.
  • Recommend and manage the product roadmap for commerce and mobile, providing insight into how to achieve business objectives.
  • Review, recommend, and monitor KPI’s related to the opportunity and success of commerce experience in achieving business objectives.
  • Create documentation including requirements, user stories, acceptance criteria, and process flows for functionality development.
  • Collaborate with stakeholders and development teams to plan implementation of functionality using an Agile approach.

 

Qualifications

  • eCommerce experience with industrial or B2B products required.
  • Experience with business operations, procurement, and B2B sales preferred. 
  • Experience developing B2B digital commerce experiences for global users.
  • Experience managing a team of product managers, business analysts, and/or functional analysts.
  • Strong work ethic –someone who doesn't need a lot of direction to do amazing things.
  • Ability to thrive in fast-paced environments.
  • Demonstrated ability and desire to work effectively under tight deadlines and successfully handle multiple projects simultaneously.
  • Expert individual contributor with an ability to collaborate with teams across businesses, functions and geographies.
  • Holds self and others accountable, while acting as a team player.
  • Ability to influence members of global business units and various enterprise functions (IT, legal, etc.) without direct authority.
  • Ability to simplify and effectively communicate complex concepts.
  • High degree of personal integrity.
  • Culturally sensitive & empathetic.

 

Education

  • MS or MBA degree preferred.

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Location: 

Berwyn, PA, US, 19312

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  10% to 25%


Nearest Major Market: Philadelphia

Job Segment: Developer, Manager, Procurement, Web Design, Technology, Strategy, Management, Operations, Creative

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