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PRODUCT INFORMATION SPECIALIST I

Job Posting Title: PRODUCT INFORMATION SPECIALIST I 

Job Code: 30003115   

Segment: GLOBAL CHANNEL BUSINESS (50126890) 

Business Unit: GLOBAL CHANNEL BUSINESS (50674622) 

Building: TE ADC Shared Services Corporate (Q69) 

Band/Level: 5 

Hiring Manager: Sunitha Jose 

Recruiter: Amrutha KR 

Relocation:[[relocationPack]] 

Travel: None 

Education Experience: Bachelors Degree (High School +4 years) 

Employment Experience: 3-5 years

Employee Referral Amount:  

 

Company Information

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

Job Overview

TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Looking a Technical Product Support Specialist to be the face and voice of the TE brand. If you are passionate about serving customers, technically oriented, and interested in working for a world leader in Connectivity, then the TE Technical Product Support Specialist position may be an ideal fit for you. 

Key Responsibilities

As a Technical Product Support Specialist, you serve as the face and voice of the TE brand. You have the opportunity to make a meaningful difference in the lives of customers. Our servicing philosophy puts your passion to serve -and your personality- at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. This vital position requires a technically oriented, flexible problem-solver who will assist customers in resolving any and all customer facing technical and product information inquiries; as well as recommending appropriate products to customers driving revenue growth.  
 
TE Technical Product Support Specialists deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with TE Connectivity, solving te.com customer issues, while celebrating their value to us. Technical Product Support Specialist act as consultants by recommending the right products, and helping customers with design-in solutions.   

At TE Connectivity we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package. Additionally, our career path planning and continuing education will help you achieve your professional goals. 

You Will Be:   
• Delivering extraordinary customer experience on every interaction by evaluating, analyzing, and resolving technical inquiries, providing product information, converting competitor products to TE, and identifying replacement and mating products for customers’ needs. • Ensuring a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact. • Recommending correct product(s) for customer applications and help with design-in solutions. • Growing and nurturing customer relationships on every interaction that results in measurable customer value. • Moving inquiries to sales by discussing purchase point, stock, and availability. • Offering custom technical solutions that benefit the customer. • Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary. • Committing to being part of the solution when faced with a challenge. • Liaising effectively with various internal business partners such as engineering and sales to resolve Customer inquiries and requests. • Reacting positively to changing business conditions by proving to be flexible and adaptable. 

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BANGALORE, KA, IN, 560070

Travel:  None
Requisition ID:  50267
Alternative Locations: 


Job Segment: Engineer, Supply, Sales Engineer, Logistics, Engineering, Customer Service, Operations, Sales

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