Customer Service Associate

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE is now one of the largest sensor companies in the world, with innovative sensor solutions that help customers transform concepts into smart, connected creations. TE’s unmatched portfolio of intelligent, efficient and high-performing sensor solutions are used for customers across several industries, from automotive, industrial and commercial transportation and aerospace and defense, to medical solutions and consumer applications.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Responsible for acting as the customer service contact.  Provides quotes and delivery lead time to customers on product through various communication methods.  Is the primary point of contact for customers, field representatives and sales managers on contractual agreements and/or any issues pertaining to their account. 

 

Responsibilities & Qualifications:

  • Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
  • Proactively provides the customer with current information on open orders and other account issues
  • Manages and maintains SAP order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required.
  • Investigates and provides resolution to any issues the customer encounters with our company
  • Maintain consistent communication with product line manager, sales managers and field representatives
  • Maintain quote management system for assigned customers
  • Provide internal and external customers with ECE (Exceptional Customer Experience)

EDUCATION:

High School Diploma Required

College Degree Preferred

SKILL SETS:

  • Ability to read, analyze, and interpret customer requirements
  • Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
  • Strong written and verbal communications skills required 

COMPUTER PROFICIENCY:

  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • SAP database system or other manufacturing systems is a plus Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

Andover, MN, US, 55304

Alternative Locations: 
Education Experience:  High School or Equivalent
Travel:  None


Nearest Major Market: Minneapolis

Job Segment: ERP, Developer, SAP, Customer Service, Technology, Automotive

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