CUSTOMER CARE PROFESSIONAL

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE's Energy business unit, part of the Industrial Solutions segment, offers a wide range of reliable and cost-effective products for the electrical power industry. Our position as a leading supplier of electrical components enables us to design next-generation products. For over 60 years, we have worked closely with our customers around the globe to develop innovative solutions to ever-changing challenges, known under names such as Axicom, Crompton Instruments and Simel. Some of the industries that we serve include energy generation, distribution, and transmission.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

As a TE Customer Service Associate, a typical day may include:

  • Key point contact/liaison for Customers within assigned territory
  • Oversee Customer Order Fulfillment within the order to cash process
  • Provide pricing and availability of material to customers
  • Provide availability of material
  • Process orders at entry as needed and any required changes
  • Provide product data information to customers
  • Work with TE employees to resolve delivery issues
  • Expedite and Escalate orders as needed
  • Process complaints as needed
  • Process and coordinate returns as needed
  • Resolve customer billing issues/residuals as needed
  • Process billing adjustments as needed
  • Work collaboratively with key internal departments to address customer issues
  • Capture sales opportunities utilizing TE resources
  • Provide support to Sales Managers 
  • Collaborate with planning, pricing and operations to meet customer needs
  • Identify opportunities to drive solutions and continuous improvements
  • Build and maintain strong business relationships with customers
  • Identify, investigate and resolve customer issues in a timely manner
  • Assist Distributors and Reps with customer inquiries as needed

What your background should look like...

  • Associates degree or equivalent work experience (additional 5 years’ experience)
  • 5 years of relevant experience
  • Microsoft Word, Excel, PowerPoint
  • Analytical Skills
  • SAP  or MfgPro Experience 

What TE Connectivity offers…

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Healthcare for associates and their families, including eligible domestic partners
  • Paid time off, including vacations and holidays
  • Life insurance and disability protection
  • Employee Stock Purchase Program
  • Tuition reimbursement
  • Retirement benefits (401k matching) and more

    Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation
  • Business Acumen
  • Communication
  • Computer Skills
  • Customer Focus
  • Customer Service
  • Functional/Technical Skills
  • Interpersonal Skills
  • Negotiation Skills
  • Organizational Savvy
  • Political Savvy
  • Priority Setting
  • Problem Solving/Analysis

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Location: 

27526, NC, US, 27526

Alternative Locations: 
Education Experience:  Associate Degree (High School +2 years)
Travel:  Less than 10%


Nearest Major Market: Raleigh

Job Segment: Electrical, ERP, Developer, Web Design, Customer Service, Engineering, Technology, Creative

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