WFM Analyst

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Monitor real-time queue, schedule adherence & attendance
Break/Offline activities Optimization
Strong attention to detail and problem-solving skills
Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders
Strong business acumen
Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc)
Quick Learner and ready to take on new role

What your background should look like:

1 years of experience in Scheduling, Reporting , RTM
Experience MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc), Understanding of Aux Usage, Data Proficiency
WFM tool knowledge like Gensys Cloud etc

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Location:

#, KA, IN, _

City: #

State: KA

Country/Region: IN

Travel: Less than 10%

Requisition ID: 120045

Alternative Locations:

Function: Continuous Improvement