IT OPERATIONS ANALYST II

Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

What your background should look like:

Functions-Responsabilities                    
Supports hardware installation and configuration and ongoing maintenance of the computer and MDF.
May monitor and troubleshoot equipment and assist with logging and documentation.
Responsibilities may also include cabling, racking and server installations.
Coordinates, diagnoses, troubleshoots and supports incident  employee issues with personal computers, mobile devices, printers and related systems.
Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Responsible for IT and Cybersecurity local Audits; Comply with IT and Business policies, procedures and service guidelines
Provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.
Builds strong and positive working relationships with all functional areas.                    

Requirements:

Education    Bachelor´s Degree in Computer Systems Engineering or related field
Minimum experience:    3 - 5 years experience as IT Analyst
Languages:    Ingles Avanzado/ Fluent English    

Competencie Technical                    
Network
Telecomm
Structured Cabling
Windows
Milestone
Infinias
Mobile devices
Office 365
Backup tapes handling
PC Support                    
                    
Soft skills                                
Problem Solving                                
Priority setting                                
Action Oriented                                
Aproachability                                
Drive for results                                
Customer Service                                
Communication Skills        

Competencies